How do we support our machines in the field ?
It is important your equipment is up and running. Therefore how support in the field is setup, is very important in the decision to select equipment.
Most important is response time. We respond to questions within a working day in almost 99% of the cases. It might not always be directly the answer to your issue, but you know we are on top of it!
The equipment we provide is of a very high built quality, and only the best components are selected. All to make sure the equipment keeps performing as you expect. And no unexpected support is required.
All equipment built by us that has a PLC or PC integrated allows for remote support over a teamviewer or other VPN connection. This allows us to diagnose the machines in case of an issue, and even provide software upgrades without having to visit your site in person. The machines also keep logfiles for us to verify how the machines was used and what errors occured over time.
Experience has shown that we can resolve over 95% of issues encountered, by this remote support. That saves a lot of time and money. And guarantees you a smooth production process.
In the rare case the remote support does not bring the solution, one of our highly knowlegable engineers will be sent out to fix your issues on site.
MPT Europe BV offers the service of preventive maintenance on their equipment and machines.
The MPT Europe BV equipment is built to the highest level of quality, but as any system or machine, over time it still requires maintenance to remain at that high level of quality.
An expert look at the equipment
Regular maintenance, by our trained and experienced maintenance technicians, helps in preventing machine downtime at unwanted moments.
During the preventive maintenance we will check the general state and operation of the machine. We clean the internal and external compartments and when required replace wear items.
For every machine checked by us, a report will be made indicating the current status, the status after the preventive maintenance and the advised actions on the reported issues.
These issues, which are colour coded in the reports on severity and need for attention, give you an easy and fast understanding of the state of your equipment, and tell you if you need to change anything in using or maintaining the equipment in the next period.
Preventive maintenance, although it costs money, is in general a lot cheaper as being confronted with maintenance or breakdown issues. That can impact production , lead to stand-still and worst case, cause quality issues.
Having your equipment subjected to the regular preventive maintenance will make your production more reliable and saves costs.
Contact MPT Europe BV today and make sure your production remains stable and reliable.